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  MANAGE CUSTOMER COMMUNICATION Define communication Communication is the process of conveying information, ideas, and feelings between a sender and a receiver through a medium. In the Kenyan banking sector , this applies to all interactions with customers, including:  Ø   Providing information on products, services, and policies. Ø   Building trust and strengthening relationships. Ø    Addressing inquiries and complaints to enhance customer service. Ø   Notifying customers of transactional updates, service changes, and potential fraud.  Channels of communication Kenyan banks use a blend of traditional and modern channels to engage with customers, catering to a diverse clientele.  Traditional channels Bank branches : Physical locations where customers can have face-to-face interactions with bank staff for personalized assistance, especially for complex services like loan applications. ...

  LAW OF CONTRACT   DEFINITION OF CONTARCT   A contract is an agreement of promises which is legally binding or enforceable by law.   According to Salmond a contract is an “agreement creating and defining obligations between the parties.”   According to Sir William Anson , “A contract is an agreement enforceable at law made between two or more persons, by which rights are acquired by one or more to acts or forbearances on the part of the other or others. Sir William Anson further observes as follows: “As the law relating to property had its origin in the attempt to ensure that what a man has lawfully acquired he shall retain, so the law of contract is intended to ensure that what a man has been led to expect shall come to pass; and that what has been promised to him shall be performed.” Based on the above definition a contract exists when there is:   1. an agreement 2. the agreement is enforceable by the law The law of contract impos...